General Support
Support Center
We want to enable a smooth user experience and have created a broad range of support materials, like an AI assistant and "How-to" - videos of every aspect. If that is not enough our team can help you.
Family Page
See every bond that built a beautiful life.
Online Condolence Book
Share heartfelt words that comfort across distance.
Funeral Programme
All funeral details together, simple and dignified.
General Help
HOW TO REGISTER ON GHANA MEMORIAL PRODUCTS
Learn how to register, create your account, and log in for the first time on Ghana Memorial. Discover how to get started quickly so you can create and manage memorials with ease.
HERO & GENERAL DETAILS: EDIT THE MAIN PROFILE
Learn how to add the main photo, name, dates, and key details that form the foundation of a Ghana Memorial.
FAMILY PAGE: ADD RELATIVES & ROLES
Learn how to add parents, spouses, children, grandchildren, extended family members, and special roles to the Ghana Memorial Family Page.
ONLINE CONDOLENCE BOOK: ADD, EDIT, & APPROVE TRIBUTES
Learn how friends and family can leave tributes in the Online Condolence Book, and how administrators can review and manage messages to keep the memorial respectful and organised.
MEDIA GALLERY: UPLOAD PHOTOS, VIDEOS, and AUDIO
Learn how to upload images, YouTube videos, personal videos, audio files, and funeral brochures to the Ghana Memorial Media Gallery, including how to set background music for visitors.
STORIES SECTION: CREATE & PUBLISH STORIES
Learn how to write and publish stories that capture personal memories, life lessons, and meaningful moments. This tutorial helps you enrich the memorial with written stories that go beyond dates and photos.
FUNERAL PAGE: ADD FUNERAL DETAILS and UPDATES
Learn how to add funeral details such as dates, venues, programmes, and updates, making it easy for family and friends to stay informed before and after the funeral.
LIFE TIMELINE: ADD LIFE EVENTS AND MILESTONES
Learn how to build a clear life timeline by adding milestones such as birth, education, career, marriage, and achievements, creating a structured story of your loved one's life.
ONLINE DONATION LINK: SET UP & SHARE DONATIONS
Learn how to set up the Online Donation Link and share it with others. This video shows the key steps and how to confirm the link is ready to use.
LIVESTREAM BUTTON: ADD A LIVESTREAM LINK
Learn how to add a livestream link so relatives and friends who cannot attend in person can follow the funeral or memorial service online.
GRAVE GPS: ADD A GRAVE LOCATION
Learn how to add a grave location using map coordinates, so later family members can find the location when needed. This video shows where to enter the location and how to confirm it is saved.
MANAGE USERS: INVITE, REMOVE, & CHANGE PERMISSIONS
Learn how to manage users on a Ghana Memorial, including Admin, Assistant, and Guest roles, and how to invite family members or helpers to assist with the memorial. This tutorial helps families work together while keeping full control.
OWNERSHIP TRANSFER: MOVE THE MEMORIAL TO A NEW OWNER
Learn how to safely transfer ownership of a Ghana Memorial and understand the legal responsibilities involved. This tutorial explains how to invite a new owner, record a transfer note, and ensure accountability when handing over full control of a memorial.
PRIVACY & VISIBILITY SETTINGS: PUBLIC, PRIVATE, & SHARING
Learn how to switch between Draft, Private, and Public memorials, and understand how visitors are treated as guests on public pages.
FREE VRS PAID OVERVIEW: WHAT'S INCLUDED & WHEN TO UPGRADE
Learn about the differences between the free memorial and the paid plans. Useful if you are deciding which option fits your needs and when an upgrade may be helpful.
GHANA MEMORIAL SUITE: FULL WALKTHROUGH (START TO PUBLISH)
Learn the full process of creating a memorial, filling key sections, checking privacy settings, and preparing the memorial for sharing.
HOW TO START A FREE GHANA MEMORIAL
Learn how to begin a memorial, fill in the first key details, save your progress, and preview what you have entered.
HOW TO UPGRADE AND CREATE A PAID MEMORIAL
Learn how to choose a plan and upgrade from free to paid. It walks through the upgrade steps and what to expect after payment is completed.
PUBLISHING RULES (FREE MEMORIAL)
Learn how saving as Draft works and the difference between Private and Public. Draft is for saving temporarily while you continue later; Private is for a closed circle; Public is visible to anyone who visits the memorial page.
General Product Overview
An overview of how to create and use a Ghana Memorial
